Alex Gonzaga took to social media to address her fans who felt "neglected."
The YouTube star and television host said that it makes her sad that some of her supporters feel that way.
"People may call me anything they want but I will never ever be ungrateful. I love you all and I appreciate you," Alex posted.
She continued, "Knowing some of you feel neglected makes me sad. Kilala ko kayo by your usernames especially when I see all your tags and efforts. You are all part of my journey. Blessing kayo lahat sa akin."
Alex stressed that wherever and whenever her fans might be, they are loved by her and her family.
"Madami, kaunti, malayo, malapit, madalas, minsan... alam kong sumusuporta kayo. Mahal ko kayo at ng buong pamilya namin," she said.
The online star admitted that she cried because of this issue.
"I don't get affected because of bashing but this one with my supporters made me cry because I really appreciate all of you. Let's just have peace please," she said.