The showbiz personality reveals how she was treated at the DFA.
Saab Magalona took to Twitter to share her experience when she went to the Depart of Foreign Affairs at the SM Megamall to get a passport for her less than a year-old baby Pancho. She then got confused with the rules regarding the use of the ‘courtesy lane’ and was also not given the option to choose from the regular processing free (P950) and the expedited processing fee which costs P1200.
“I was told I had no choice but to pay 1200 for expedited processing even if I wanted to just pay 950 for regular processing,” she posted.
She also called the attention of the DFA because some offices seemed to not follow the government’s “No Lunch Break” policy. In her case, Saab arrived at the DFA around 12 noon and was given a stub by the guard and said she should get back at 2pm instead and roam around the mall first.
“When I went inside, NOBODY WAS SEATED AT THE PRIORITY LANE SECTION. Pinaghihintay nila ang mga PWDs, senior citizens, pregnant, and minors? Why? They denied lunch break but what other explanation is there? [sic]”
DFA replied via Twitter and said Pancho doesn’t fall under the category of “solo parents and their minor children.”
After clarifying the issue, Saab wanted them to address the “cut-off time” of the courtesy lane, which she experienced last July 17.
The DFA answered, “Due to the very high demand of people using the courtesy lane, some Consular Offices are implementing a cut-off time.”
However, that wasn’t the case when Saab went there since the courtesy lane was not full but they still asked the PWDs and other applicants to come back at 2pm.